How does managed services lower costs?
Trigent delivers efficient IT management, maintenance and support to our customers on a monthly contract basis, using remote monitoring and management technology. As a result, our customers experience an overall lower cost of owning and supporting IT, enjoy predictable costs, and avoid large unplanned expenses that happen with a "break-fix scenario".
Many IT maintenance, management and support tasks have traditionally been performed on a system-by-system or site-by-site basis. We at Trigent are able to automate many tasks across systems and customer sites, thereby significantly reducing the time required for expensive technical staff to go on-site to address your needs.
Improvements in service that you can expect to see when you sign on with Trigent include faster resolution, improved security, optimizations in your IT infrastructure, and detailed information to support more accurate budgeting. We will keep track of all your asset management needs and warranty tracking to make sure you don't pay for maintenance twice.
With a monthly contract and a service level agreement, you’ll know exactly what you’ll get and how much you’ll be spending, but the underlying technology of managed services means you’ll also save money in many ways.
Many IT maintenance, management and support tasks have traditionally been performed on a system-by-system or site-by-site basis. We at Trigent are able to automate many tasks across systems and customer sites, thereby significantly reducing the time required for expensive technical staff to go on-site to address your needs.
Improvements in service that you can expect to see when you sign on with Trigent include faster resolution, improved security, optimizations in your IT infrastructure, and detailed information to support more accurate budgeting. We will keep track of all your asset management needs and warranty tracking to make sure you don't pay for maintenance twice.
With a monthly contract and a service level agreement, you’ll know exactly what you’ll get and how much you’ll be spending, but the underlying technology of managed services means you’ll also save money in many ways.
HOW does a managed IT service work?
Managed Workplace consists of the following:
Onsite Manager - A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your IT environment to gather the up-to-date information that Trigent needs to manage your IT assets with unparalleled efficiency.
With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.
Device Manager - Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server. Service Center A powerful, web-based, centralized dashboard that allows us to:
Onsite Manager - A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your IT environment to gather the up-to-date information that Trigent needs to manage your IT assets with unparalleled efficiency.
With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.
Device Manager - Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server. Service Center A powerful, web-based, centralized dashboard that allows us to:
- view the asset health and performance data sent by the Onsite Manager;
- drill down to details as required;
- perform rapid remote remediation;
- configure advanced services;produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.
how secure is my companies data and information?
We at Trigent understand your security concerns. To take care of your IT environment, Trigent uses sophisticated, feature-rich software that handles many security concerns in its architecture.
How is Your Data Protected?
Data Access
The data collected from Onsite Manager is only temporarily held in the database in compressed and encrypted packages until it is sent to Service Center. The Service Center database is not accessible on the Internet.
No Web Interface
Onsite Manager does not have a web interface. This means that only a user who has direct logon access to the server where it is installed can access it.
Service Account
Onsite Manager uses standard access control, requiring a service account that is like any other domain Administrator user and is subject to all the domain-enforced security rules. Administrators can manage service accounts individually to determine the level of access for each account. Service Center also uses Microsoft domain credentials to authenticate access to the database and Web resources it displays.
Device Managers use the Local System account to manage and monitor devices. This is a special, highly secure account that is used by Windows to handle processes launched by the operating system.
How is Your Data Protected?
Data Access
The data collected from Onsite Manager is only temporarily held in the database in compressed and encrypted packages until it is sent to Service Center. The Service Center database is not accessible on the Internet.
No Web Interface
Onsite Manager does not have a web interface. This means that only a user who has direct logon access to the server where it is installed can access it.
Service Account
Onsite Manager uses standard access control, requiring a service account that is like any other domain Administrator user and is subject to all the domain-enforced security rules. Administrators can manage service accounts individually to determine the level of access for each account. Service Center also uses Microsoft domain credentials to authenticate access to the database and Web resources it displays.
Device Managers use the Local System account to manage and monitor devices. This is a special, highly secure account that is used by Windows to handle processes launched by the operating system.
What about protection from viruses/outside threats?
Trigent offers 24/7 Monitoring and Alerting. Our security features will reduce the risk of viruses, worms, spam ware and other malware attacks. We will be continuously monitoring for these threats and have automated verification of data back up completion. Because we are continually monitoring your systems we will be able to identify any failed back ups as well. You will receive a detailed report every month concerning any cleared alerts, completed tickets on issues and script runs.
You will know what exactly is going on with your network and be made aware of any pending issues that may need to be addressed. We also have quarterly reviews to discuss the overall health and performance of your IT assets and provide ways to get the most out of your investments. Receiving this information can help support a more accurate budget forecast of future needs that you need to grow your business.
You will know what exactly is going on with your network and be made aware of any pending issues that may need to be addressed. We also have quarterly reviews to discuss the overall health and performance of your IT assets and provide ways to get the most out of your investments. Receiving this information can help support a more accurate budget forecast of future needs that you need to grow your business.
what is office 365? how is it different from Microsoft office?
Office 365. "Office 365" refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services). Office 365 includes plans for use at home and for business. Learn about Office 365 for use at home. Office 365 plans for business include services such as Skype for Business web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive for Business.The Office 365 plans that are online-only are a great choice for certain business needs, and they are designed to work with the latest version of Office, Office 2013, and Office 2011 for Mac. Previous versions of Office, such as Office 2010 and Office 2007, may work with Office 365 with reduced functionality.
All Office 365 plans are paid for on a subscription basis, monthly or annually.
Microsoft Office. "Microsoft Office” is the name we still use for our familiar productivity software. Office suites are available as a one-time purchase and include applications such as Word, Excel, and PowerPoint, which can be installed on only one PC or Mac. The applications are not automatically updated; to get the latest version, you can purchase the product again when the new version becomes available. The latest versions currently available for one-time purchase are Office 2016 for Windows and Office 2016 for Mac. These suites do not come with any of the cloud-based services included in Office 365.
All Office 365 plans are paid for on a subscription basis, monthly or annually.
Microsoft Office. "Microsoft Office” is the name we still use for our familiar productivity software. Office suites are available as a one-time purchase and include applications such as Word, Excel, and PowerPoint, which can be installed on only one PC or Mac. The applications are not automatically updated; to get the latest version, you can purchase the product again when the new version becomes available. The latest versions currently available for one-time purchase are Office 2016 for Windows and Office 2016 for Mac. These suites do not come with any of the cloud-based services included in Office 365.
